Outsourcing Organisation’s facility management and support services?


For the next few writings, I will respond to some of the concerns raised by participants during the recent workshop on “Managing Service Level Agreement in Facilities during Tough Times”.

My opinion why companies would want to outsource the FM and support services is as follow:

  • Too much time spent on reactive maintenance
  • HIgh employees turnover
  • Low customer service
  • Budget out of control
  • Lack of skills in managing and executing the FM activities
  • Lack of tasks priorities
  • No way to measure performance
  • Unable to project manage change implementations
  • Unable to register asset (monitor & track)


Why outsourcing fail?

Organisations outsourced because of:

  • cost savings alone
  • getting rid of jobs the staff don’t understand or don’t want to take responsibility for
  • believing that major changes will happen right away
  • Poorly defined goals and measurement means
  • lack of communication between service provider and client

There are so much that we can discuss on concerning outsourcing. Keep the questions coming so that we can share on this blog.

To your FM success!

Steven Ee

Making a difference in FM…..



Leave a Reply

You must be logged in to post a comment.



Blk 1003 Bukit Merah Central #07-05
Singapore 159836
Phone: (65) 6100 3672
Website: http://www.stevenee.com
Email: steven@stevenee.com