Facility Management

FM: A Value Added Function Perspective

Last week, I had the privilege to conduct a one day seminar to a group, mostly from government agencies, on how facility management can be a value added function in an organisation.

I’m glad that FM is beginning to be recognised of its importance in supporting its organisation’s core business activities and its potentials to operate toward as a profit centre (rather as a cost centre).

Like other private companies, one of FM focus is on quality management, particularly “Key Performance Indicators” (KPIs) and alike Performance Measurements. That make really sense as what that cannot be measured cannot be managed and when quality aspect is ensured, the outcome can experience tremendous benefits, such as achieving more effective and efficient results, which will add value to organisation and contributes to potential cost reduction.

On the financial aspect, ways that can add value to  organisation  are through Value Creation, Sustaining Values, and Income Generation.

Before these value-add activities can be possible, first it must begin with our mind that FM can be a value added function to organisations. Right?

To Your FM Success!


Making a Difference in Facility Management….

Service Level Agreement @ Kuala Lumpur

I was at Malaysia, Kuala Lumpur, to facilitate a workshop on Service Level Agreement for Facility Management. It was challenging as SLA is relative new to FM and to deliver in a manner simple to understand.





What about Service Level Agreement for Facility Management?

A Facility Management (FM) Service Level Agreement (SLA) is contract between the FM provider (internal or external) and the customers (organisation and its end users), where the FM provider states what they will provide for the customer. SLAs are important to support FM departments to operate as a value added function as they are as ever striving to improve their service delivery and reduce expenses.

SLA covers the types of maintenance, response times, installation support, services issues, and a host of facility-related services, so on and so forth, that will be required by the customers.

It is important to have SLAs implement for FM, for two reasons:

1. It provides clarity and certainty about the service levels expected by both the FM service provider and the customer. Whenever there is a doubt, they can refer to the SLAs to address their concerns.

2. It allows the FM provider to measure its own performance and improve itself over time.

Other areas about SLAs that we as FM professional need to be aware of are the main components in writing an SLA, the objectives, the guidelines in establishing an SLA and performance measurement.

I will update soon….

To Your FM Success!


Making a Difference in Facility Management……..

Respond to Comments – 4th November 2009

Comments from Mr C S Tan:

I’ve worked in the FM line for 26 years.

Right now many skilled FM graduates are not easily available. They are either skilled FM diploma holders now working overseas or engaged in other more lucrative jobs compared to the “Thankless” FM job. Our local state universities do not offer “FM degree” leading to difficulties in recruiting “locally qualified/recognised & respected” FM personnel. Most of them are either Real Estates/Building Science graduates.

For a start, it would be good to have someone to spearhead and to bring all the FM people together through member ship, have it accredited and recognised by the local government agencies and start offering recognised FM degrees. hopefully it will raise the status of FM jobs.

Hi Mr C S Tan, thanks for your very practical comments. I agree with you on the challenges in recruiting good FM personnel. Through my observations, FM professionals who do not have degrees can still be very successful. Some of them whom I know personally, they all possess common traits: Excellent Attitude, Flexible and Adaptable. 

In the past, in recruiting staff, it is common that most organisations would size up the applicants, first, based on their academic qualifications as consideration criteria. I am glad to know that, today, most MNCs are beginning to hire based on the professional credentials, that the applicants possessed, as a mark of the competencies that the professionals have achieved.

In elevating the profession of FM, it’s depends on each and every individual fellow FM practitioners to contribute, first, to his or her own organisation that FM can be a value added function and be a business advantage to the organisation.

The FM profession is relatively new, as compared to other professions such as architecture, project management, engineering, etc. I am glad that FMS Associates Asia Pte Ltd, in Singapore, has been appointed as the IFMA Approved Provider, in Asia, for it’s globally recognised FM credentials – FMP & CFM. FMS has started the programmes in July, 2009, and is running it’s 2nd batch of FMP (Facility Management Professional).

Sincerely, I really do look forward that the local fellow FM practitioners will come together, as a FM body, to have the profession of Facility Management recognised & accredited (in Singapore) by local government agencies and organisations.


To FM Success!


Making a Difference in Facility Management….

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