Facility Management

Doing what I love, having fun and enjoying….

I received few concerns about what were I doing lately and I like to take this opportunity to do a quick update on some of my involvement:

I had fun doing “SLA for FM”, in Kuala Lumpur. It was the  and contributions by the learners that have made the learning very meaningful and successful. Few key learning that the participants and myself experienced were that SLA document has to be practical and realistic to support the organisations operations’ requirement and the established document has to be developed, agreed and tested by the stakeholders.

That was a course on “Business of FM” conducted in November and my first time conducting a all man class and they are mainly experts and with many years of experience, comprised of learners locally, from Brunei, Africa – USA. I enjoyed very much to be with like-minded people in FM and the course turned up to be very conversational and I believe at the end of the two-day course, all of them became very good friends. That had achieved one of my goal for the course, that is to create an environment where FM practitioners where can network, even after the course.

 I was in Dubai, last month, delivering “Budgeting & ROI for FM” for a group of properties and facilities executive, from a government organisation. It was an investment of time to have the team to spend time to understand and appreciate the need to establish a reasonable and practical budgeting plan and also how to determine the feasibility of projects / ideas. The learning would enable them to consider the learning, the processes to incorporate into their practices. I enjoyed and appreciate very much their hospitality while I was in Dubai.

Till end of December, it will be a time of rest and evaluation for me so that I can better add value to FMers for the coming year. I sincerely wish to thank the support given to me and the encouragements that have pressed me on all these while.  

To Your Success!

Steven Ee

…making a difference in FM.

Outsourcing Organisation’s facility management and support services?


For the next few writings, I will respond to some of the concerns raised by participants during the recent workshop on “Managing Service Level Agreement in Facilities during Tough Times”.

My opinion why companies would want to outsource the FM and support services is as follow:

  • Too much time spent on reactive maintenance
  • HIgh employees turnover
  • Low customer service
  • Budget out of control
  • Lack of skills in managing and executing the FM activities
  • Lack of tasks priorities
  • No way to measure performance
  • Unable to project manage change implementations
  • Unable to register asset (monitor & track)


Why outsourcing fail?

Organisations outsourced because of:

  • cost savings alone
  • getting rid of jobs the staff don’t understand or don’t want to take responsibility for
  • believing that major changes will happen right away
  • Poorly defined goals and measurement means
  • lack of communication between service provider and client

There are so much that we can discuss on concerning outsourcing. Keep the questions coming so that we can share on this blog.

To your FM success!

Steven Ee

Making a difference in FM…..



BCAA-IFMA Regional Facility Management Conference 2010

THANK YOU so much for those who expressed concern about my blog. Yes, it’s been a long silence……Some of you may know that I have been spending much time in promoting Facility Management profession and its practices and in creating awareness to raise the recognition for FM.

I like to update about the awareness of Facility Management and its awareness in Singapore, and probably South-East Asia.


22nd & 23rd April, 2010, marked a breakthrough for the Facility Management Profession through the organised BCAA-IFMA Regional Conference 2010, entitled “Sustainable Facility Management – A Business Advantage to Organisations” held at Grand Hyatt, Singapore. The events include, on Day One, one full day Seminar and evening Networking Dinner and Day Two, a half-day Workshop and a half-day Site Visits.

The most significant event was the signing of Memorandum of Understanding, MOU, between Building Construction Authority, BCA, and the International Facility Management Association, IFMA. The MOU was signed by Dr John Keung, CEO, BCA and Mr Tony Keane, CEO and President, IFMA. The event was published in The Straits Times, dated 23rd April, 2010.




At the evening Networking Dinner, presentation of certifications for the Facility Management Professional, FMP,and the Certified Facility Manager, CFM, has demonstrated the existence of Facility Management knowledge and competencies that are recognised globally and adopted by associations such as the Facility Management Australia ( FMA), British Institute of Facilities Management ( BIFM), Facility Management Japan ( FMJ) and etc. The credentials marked the proficiencies and competencies of Facility Management practitioners, having achieved the awards. The FMPs and CFMs are well seek after by Multi-National Companies, especially the Americans, British, Europeans, Japanese, etc, that recognised the values that these Facility Management professionals will bring to their organisations.





Ultimately, the events were organised to create the value of Facility Management, as the Conference put it, as a business advantage to organisations. How well will the profession and its practitioners will be recognised and raised to a higher level lies on each and every facility management practitioners. Together, let us take pride and continually contribute to raise the recognition of our profession.


To Your FM Success!

Steven Ee

…making a difference in facility management!


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Website: http://www.stevenee.com
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