What is Value-Based Facilities Management All About?

There are many facilities management practitioners who are curious about what is Value-Based Facilities Management all about? Here is the brief.
Value-Based Facilities Management (VBFM) is a practice that focuses on delivering facilities management (FM) services, that matters to an organisation business success. It is developed with the intention to move the practice of FM forward, keeping in pace with the organisational change, in a dynamic and competitive business environment, to serve as a strategic relevance and resource to an organisation.
VBFM aims to develop a strong foundation for responsible facilities practitioners, and challenges the dated perceptions of the profession with solid reasoning. With VBFM in place, facilities practitioners will be more aware of the facilities services’ value, better able to prioritise assigned resources, making better decisions, enhance users’ experience, and be motivated to take pride in the FM profession. If FM is not able to add value to its organisation, credibility is unlikely to be established, and FM is unlikely to be recognised as a business advantage in its organisation.
The key objectives of developing the practice of VBFM are to:
  • Encourage facilities practitioners to establish a Unique Value Proposition statement for their FM function.
  • Guide facilities practitioners to focus on value sustenance and contributions on their organisations.
  • Serve as a compass to consciously direct facilities practitioners efforts to work that will be valued by their organisations.
  • Provide a blueprint, a step-by-step guide, on how facilities practitioners can stop “firefighting” and start to take proactive steps to intentionally contribute value to organisations.
  • Raise the FM profession to be recognised and respected as a value-add and business advantage to organisations.
The two key influence on the practice of VBFM are the establishment of FM’s Unique Value Proposition statement and the I-S-C FM Value model.
A Unique Value Proposition is a promise for value to be delivered. The purpose for establishing a Unique Value Proposition statement is to explain how the FM services can support the organisation’s business operations, deliver specific benefits and tells the management why they can entrust the non-core business activities to FM and free themselves to focus on their core business. FM functions are encouraged to display their Unique Value Proposition in a prominent place so as to create an awareness to their stakeholders and users about the value that FM contributes to the organisations.
The purpose for the I-S-C FM Value model is to provide a roadmap towards implementing and sustaining continual value contribution to an organisation. The I-S-C Facilities Management Value model guides FM to focus on delivering services that matters to an organisation. There are three phases to achieving the practice of VBFM:
Identify Value – Establishing Facilities Essentials
To identify what critical facilities services matters to an organisation. FM needs to know the organisation’s business and it operations, then have in-place the essential activities needed to support the achievement of the organisation’s needs and objectives.
Sustain Value – Overseeing Facilities Operations
To sustain contributions to organisation’s bottom line, the facilities services need to be maintained to ensure that they operate at their optimum performance and compliance with legal requirements. Also, the FM team needs to be prepared for emergencies, to be equipped for disaster recovery, restoring the workplace to business as usual at the soonest time possible.
Contribute Value – Initiating Facilities Improvement
Contribution of value should be intentional, through continual improvement, in increasing productivity, implementing innovation and improving quality.
The practice of Value-Based Facilities Management looks into the future of facilities management and examined how practitioners in the field can stay ahead of trends and increase their value to organisations.

Are you suited for Facilities Management Profession?

FM Pointers

In the January’s FM Pointers, you were asked, “What are your goals for your FM career for 2016”. If you have written your goals in a Specific, Measurable, Achievable, Relevant and Time-specific (S.M.A.R.T) manner, congratulations to you! I hope that will bring you purpose, focus, fresh perspective and passion towards your career in facilities management.

For those who have yet to set your goals, it’s not too late to do so and you may want to get started with just one career growth goal. To set a goal is to make a decision to achieve your certain outcome.

Facilities management is a goldmine profession where its practice has evolved and its value gaining recognition by organisations as strategic resource for their business operations’ success. Facilities management profession is exciting and challenging. It requires practitioners to be able to see their organisations’ strategic objectives, manage diverse disciplines, for both hard engineering and soft services, and to co-ordinate with multiple functions in order to align the FM activities effectively and efficiently in supporting the business operations well.

To be successful in facilities management, it requires practitioners with passion. Here are some questions to probe to assess if you are suited for the profession:

  • What are you most passionate about working in facilities management?

  • What do you see around your work environment that you want to fight for (or against), that challenge you to want to make a difference?

  • What have been the most satisfying things you have done in facilities management? What have you accomplished that you are most proud of ?

If the above questions fan the flame of your excitement, then it is likely you find facilities management meaningful to you and you have found real purpose working in facilities management. Understanding your personality traits, talents, strength and weakness are important in designing your career success in facilities management.

To your FM Success!

Steven Ee

FM Facilitator & Coach … enhancing facilities management performance

Visions Bring Success – Clarifying Your Career in Facilities Management

FM Pointers – January 2016

… stirring up your passion for facilities management


It’s 2016, a brand new year:

Let me ask every facilities management practitioner an important question, “What are your goals for your FM career for 2016”?

Career goals give purpose and significance to our career. Goals bring focus, order and enable us to see things differently. Goals energise us, provide motivation and give us a sense of direction. Goals also give a sense of purpose, a fresh perspective and a passion towards our career in FM.

If you are like most who are in FM profession, not by choice without any much thought or planning about your career then aren’t you alike a builder who constructs a building without a blueprint? The outcome is likely to be unsatisfied and frustrated. To have a rewarding and meaningful career in FM, you need to discover about yourself, your personal career goals, develop specific plans to achieve them. Over the months, review your career goals on a regular basis. At least quarterly, set aside time to evaluate your progress in relation to achieving your career goals. You need to set up your own career success blueprint, breaking them down into manageable annual goals to serve as guides to direct you progressively to be, to do and ultimately achieve them.

Let me wish you a blessed and joyous New Year and may you practice FM with passion.

Steven Ee 

FM Facilitator & Coach … enhancing facilities management performance

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