For the next few writings, I will respond to some of the concerns raised by participants during the recent workshop on “Managing Service Level Agreement in Facilities during Tough Times”.
My opinion why companies would want to outsource the FM and support services is as follow:
Too much time spent on reactive maintenance
HIgh employees turnover
Low customer service
Budget out of control
Lack of skills in managing and executing the FM activities
Lack of tasks priorities
No way to measure performance
Unable to project manage change implementations
Unable to register asset (monitor & track)
Why outsourcing fail?
Organisations outsourced because of:
cost savings alone
getting rid of jobs the staff don’t understand or don’t want to take responsibility for
believing that major changes will happen right away
Poorly defined goals and measurement means
lack of communication between service provider and client
There are so much that we can discuss on concerning outsourcing. Keep the questions coming so that we can share on this blog.
Hi, I was away on 9th (Singapore’s National Day) & 10th Aug, to be with a group of wonderful learners, in Malaysia, doing a 2 days workshop on “Managing SLA in Facilities During Tough Times”
We had a great time of learning and sharing. Some pointer shared are:
know what FM is, in accordance to IFMA definition & its core competencies (in a very short time)
know the benefits & why SLA for FM
SLA may be a potential strategy to transform what FM often viewed as cost centre to PROFIT Centre.
The importance to be mindful of the Critical Success Factors to support, the KPIs in supporting the core business functions and enabling them to successfully align with the business objectives and goals.
In tough times, FMers ought to be flexible and adaptable to change. Know that FM is a management discipline….beyond the bolts and nuts.
Important: What not measured cannot be managed
I like to thank the following wonderful, fellow FMers and learners, for being so participative and supportive towards the success of the workshop:
The IFMA-Singapore Chapter’s Annual General Meeting was held last Friday, 9th July at the NUSS @ Suntec City.
As the Professional Development Chair, on of the report that I presented was on the IFMA credentials awarded in Singapore. To date, there are approx. 51 FMPs and 11 CFMs in Singapore.
One of the significant breakthrough was the jointly organised BCAA-IFMA Regional Conference whereby one of the highlight was the signing of MOU between the Building & Construction Authority’s CEO and IFMA’s CEO. That marks a recognition and awareness with the local government authority.
For term 2010/11, I have been voted as IFMA-Singapore Chapter’s Vice-President. It’s been my privilege to be able to serve in the committee. In this new role, I will press on to continue to raise the profession of FM to be recognised as value-add and business advantage to organisation.
Some of you may be wondering what I’ve been busy about lately…..
Yes, I am taking on learning and be an ACTA Trainer and Curriculum Developer by IAL. That is to continually improving on my skills, knowledge and attitude to ensure Instructor-led training is done successfully. In doing that I believe it can result in enhanced performance, investment of time, moneyand opportunity and motivation of trainees.
In striving to become an outstanding Instructor (Facilitator, Trainer) can be very challenging. We must continually observe the competencies (eg IBSTPI) as Instructor, to:
Anaylse course materials and learner information
Ensure preparation of the instructional venue
Establish and maintain credibility as Instructor
Manage the learning environment
Demonstrate effective communication skills
Demonstrate effective presentation skills
Demonstrate effective questioning skills and techniques
Respond appropriately to learners’ need for clarification or feedback
Provide positive reinforcement and motivational incentives
Use instructional methods appropriately
Use media effectively
Evaluate learner performance
Evaluate delivery of instruction
Report evaluation information
I look forward to continually increase value to learners and to their organisation, in facility management.
Those of you who are in LinkedIn, let’s get connected. For those who wish to receive monthly newsletter relating to Facility Management, please log on to http://www.fmsolutions.biz/Newsletters.html to sign up. There are many good and valuable information there about facility management.
THANK YOU so much for those who expressed concern about my blog. Yes, it’s been a long silence……Some of you may know that I have been spending much time in promoting Facility Management profession and its practices and in creating awareness to raise the recognition for FM.
I like to update about the awareness of Facility Management and its awareness in Singapore, and probably South-East Asia.
22nd & 23rd April, 2010, marked a breakthrough for the Facility Management Profession through the organised BCAA-IFMA Regional Conference 2010, entitled “Sustainable Facility Management – A Business Advantage to Organisations” held at Grand Hyatt, Singapore. The events include, on Day One, one full day Seminar and evening Networking Dinner and Day Two, a half-day Workshop and a half-day Site Visits.
The most significant event was the signing of Memorandum of Understanding, MOU, between Building Construction Authority, BCA, and the International Facility Management Association, IFMA. The MOU was signed by Dr John Keung, CEO, BCA and Mr Tony Keane, CEO and President, IFMA. The event was published in The Straits Times, dated 23rd April, 2010.
At the evening Networking Dinner, presentation of certifications for the Facility Management Professional, FMP,and the Certified Facility Manager, CFM, has demonstrated the existence of Facility Management knowledge and competencies that are recognised globally and adopted by associations such as the Facility Management Australia ( FMA), British Institute of Facilities Management ( BIFM), Facility Management Japan ( FMJ) and etc. The credentials marked the proficiencies and competencies of Facility Management practitioners, having achieved the awards. The FMPs and CFMs are well seek after by Multi-National Companies, especially the Americans, British, Europeans, Japanese, etc, that recognised the values that these Facility Management professionals will bring to their organisations.
Ultimately, the events were organised to create the value of Facility Management, as the Conference put it, as a business advantage to organisations. How well will the profession and its practitioners will be recognised and raised to a higher level lies on each and every facility management practitioners. Together, let us take pride and continually contribute to raise the recognition of our profession.
This blog is still live. Thanks to those who concern and feedback…..
I’m back and I will catch up with where I’ve stop. Yes, it’s been a long while and I’m excited to share the experiences and learnings that I’ve been through over the last months.
A good friend of mine, David Cassavant, from the USA, shared with me his recent teleseminar on ”The Swine Flu Pandemic: Urban Myths and Real Solutions for Preparing Your Business”. He has sent me the recorded teleseminar and its power-point slides. Here is the link: www.wpsac.org/swine
What did I speak on during the Facility Management 2009 Conference?
I was privilege to start off the conference by sharing on how we as FM practitioners can possibly overcome financial challenge in managing facilities efficiently by:
Explaining the potential of the practice of FM as a value-added function and business advantage to organisations
Reducing Costs while giving quality services
Shifting from preventive maintenance to pro-active maintenance
Battling with increasing energy costs
Identifying facility management goals that align with corporate goals
Maintaining a competitive edge while providing efficient facilities
It was a challenging delivery for me as I was requested to address the above concerns with 40 mins. My goal for the presentation was not to impress but impress upon fellow FM practitioners that this is the time that we can demonstrate our value-add capabilities and potential advantages to our organisations.
