Archive for August 10, 2010

Managing Service Level Agreement in Facilities During Tough Times

Hi, I was away on 9th (Singapore’s National Day) & 10th Aug, to be with a group of wonderful learners, in Malaysia, doing a 2 days workshop on “Managing SLA in Facilities During Tough Times”

We had a great time of learning and sharing. Some pointer shared are:

  • know what FM is, in accordance to IFMA definition & its core competencies (in a very short time)
  • know the benefits & why SLA for FM
  • SLA may be a potential strategy to transform what FM often viewed as cost centre to PROFIT Centre.
  • The importance to be mindful of the Critical Success Factors to support, the KPIs in supporting the core business functions and enabling them to successfully align with the business objectives and goals.
  • In tough times, FMers ought to be flexible and adaptable to change. Know that FM is a management discipline….beyond the bolts and nuts.
  • Important: What not measured cannot be managed

I like to thank the following wonderful, fellow FMers and learners, for being so participative and supportive towards the success of the workshop:

  • Sabri, Rafi, Reza, Nelson, Moly
  • Krishna, Anto, Ibrahim, Faizal, Izwan
  • Karam, Elly, Rai, Alif, Shariri & Vanz

To Your FM Success!

Steven Ee

Making a Difference in FM…..

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Blk 1003 Bukit Merah Central #07-05
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Phone: (65) 6100 3672
Website: http://www.stevenee.com
Email: steven@stevenee.com