Archive for 2010

Doing what I love, having fun and enjoying….

I received few concerns about what were I doing lately and I like to take this opportunity to do a quick update on some of my involvement:

I had fun doing “SLA for FM”, in Kuala Lumpur. It was the  and contributions by the learners that have made the learning very meaningful and successful. Few key learning that the participants and myself experienced were that SLA document has to be practical and realistic to support the organisations operations’ requirement and the established document has to be developed, agreed and tested by the stakeholders.

That was a course on “Business of FM” conducted in November and my first time conducting a all man class and they are mainly experts and with many years of experience, comprised of learners locally, from Brunei, Africa – USA. I enjoyed very much to be with like-minded people in FM and the course turned up to be very conversational and I believe at the end of the two-day course, all of them became very good friends. That had achieved one of my goal for the course, that is to create an environment where FM practitioners where can network, even after the course.

 I was in Dubai, last month, delivering “Budgeting & ROI for FM” for a group of properties and facilities executive, from a government organisation. It was an investment of time to have the team to spend time to understand and appreciate the need to establish a reasonable and practical budgeting plan and also how to determine the feasibility of projects / ideas. The learning would enable them to consider the learning, the processes to incorporate into their practices. I enjoyed and appreciate very much their hospitality while I was in Dubai.

Till end of December, it will be a time of rest and evaluation for me so that I can better add value to FMers for the coming year. I sincerely wish to thank the support given to me and the encouragements that have pressed me on all these while.  

To Your Success!

Steven Ee

…making a difference in FM.

Outsourcing Organisation’s facility management and support services?


For the next few writings, I will respond to some of the concerns raised by participants during the recent workshop on “Managing Service Level Agreement in Facilities during Tough Times”.

My opinion why companies would want to outsource the FM and support services is as follow:

  • Too much time spent on reactive maintenance
  • HIgh employees turnover
  • Low customer service
  • Budget out of control
  • Lack of skills in managing and executing the FM activities
  • Lack of tasks priorities
  • No way to measure performance
  • Unable to project manage change implementations
  • Unable to register asset (monitor & track)


Why outsourcing fail?

Organisations outsourced because of:

  • cost savings alone
  • getting rid of jobs the staff don’t understand or don’t want to take responsibility for
  • believing that major changes will happen right away
  • Poorly defined goals and measurement means
  • lack of communication between service provider and client

There are so much that we can discuss on concerning outsourcing. Keep the questions coming so that we can share on this blog.

To your FM success!

Steven Ee

Making a difference in FM…..

Managing Service Level Agreement in Facilities During Tough Times

Hi, I was away on 9th (Singapore’s National Day) & 10th Aug, to be with a group of wonderful learners, in Malaysia, doing a 2 days workshop on “Managing SLA in Facilities During Tough Times”

We had a great time of learning and sharing. Some pointer shared are:

  • know what FM is, in accordance to IFMA definition & its core competencies (in a very short time)
  • know the benefits & why SLA for FM
  • SLA may be a potential strategy to transform what FM often viewed as cost centre to PROFIT Centre.
  • The importance to be mindful of the Critical Success Factors to support, the KPIs in supporting the core business functions and enabling them to successfully align with the business objectives and goals.
  • In tough times, FMers ought to be flexible and adaptable to change. Know that FM is a management discipline….beyond the bolts and nuts.
  • Important: What not measured cannot be managed

I like to thank the following wonderful, fellow FMers and learners, for being so participative and supportive towards the success of the workshop:

  • Sabri, Rafi, Reza, Nelson, Moly
  • Krishna, Anto, Ibrahim, Faizal, Izwan
  • Karam, Elly, Rai, Alif, Shariri & Vanz

To Your FM Success!

Steven Ee

Making a Difference in FM…..

Page 1 of 3123



Blk 1003 Bukit Merah Central #07-05
Singapore 159836
Phone: (65) 6100 3672