Archive for February 2009

IFMA – Leadership and Management Course conducted in Singapore

I have attached a presentation on the recent IFMA – Leadership and Management Course conducted in Singapore.

Dr Gan C E was the Course Instructor, together with fellow Facility Management practitioners. I was there as the Course Facilitator. What I enjoyed most were the class discussions where the Instructor share his knowledge and sharing of valuable experiences among participants.


It is FMS Vision to elevate the profession of Facility Management, in Singapore, to be a value-added function and business advantage to organisation.

We hope you will support and join us in the journey…..

To  Your FM Success!

Making a Difference in Facility Management…….

Benchmarking for Facility Management

Strategic Benchmarking for Facility Managers
Benchmarking – Just another over-hyped business concept or a real tool that can help you to improve?

We believe it to be the latter – but only if done correctly. If you benchmark, remember these rules:

  • Understand how and why a partner organization uses the established benchmark
  • Not all benchmarks are applicable for your organization
  • If you benchmark, full disclosure is the rule.
  • When benchmarking, compare apples to apples, not apples to oranges.
  • Don’t benchmark dollars, benchmark processes (the dollars will follow)

What can be benchmarked? Just about anything you wish to improve including:When examining the business of facility management the following benchmark comparisons are commonly analyzed:

• Operating costs
• Utility costs
• Percentage of workorders closed on time
• Planned maintenance versus reactive maintenance
• Janitorial costs
• Cubicle size per employee (title / function)
• Utilization rates
• Occupancy cost / square foot (or by employee)

One of the great advantageous of benchmarking is its ability to challenge traditional approaches and structures in an organization. As a consulting firm, we often devise new processes that are met with resistance from the client. To erase the resistance (or fear?) we use examples of best in class organizations that have implemented the process we are discussing. It amazing how quickly the resistance fades once a client realizes that others are using this process with success and may even have a competitive edge because of it!

One way resistance manifest’s itself is through excuses. Sometimes these excuses are legitimate. For instance, most people (and as a result, organizations) attempt to justify poor performance through variables that deviate from the benchmark case study. For instance, if a gap analysis identifies a potential 27% cost savings in janitorial, but the client resists the data because they have correctly identified a variable. Their facility is comprised of 12,000 square feet more vinyl flooring than the subject facility. Of course, vinyl flooring is more expensive to maintain and a legitimate variable has been discovered. This variable caused a “false positive” that should have been accounted for and removed so the objection can be minimized.

The key: Compare apples to apples, not apples to oranges. When you have established a baseline (your costs) and you find a best in class target, find out what they do, how they do it and who helps them do it. You now have a means to copy the best in the business and reap the rewards without all the hard work.

Why is benchmarking so important?
It’s been said that if you can’t measure it you can’t improve it. If you don’t know where you’re at, you won’t know if you’re going in the right direction. If you don’t know where you’re headed, any destination looks as good as the other. A benchmarking analysis will provide you with a baseline of where you are at and a goal for achieving best in class performance. Without benchmarking you cannot truly move towards a culture of continuous improvement.

How do you Benchmark
A lot of work goes into a benchmarking study, but to summarize the sequence of events, follow these seven steps:

1. Decide what you want to measure
2. Figure out where you are right now. This is your baseline
3. Locate compatible benchmarking partners
4. Perform a gap analysis (difference between your baseline & theirs)
5. Develop a plan for improving your practice based on the best practices of your benchmark partner
6. Manage the implementation
7. Start over at step 1 with another benchmarking partner



To Your Success!

Making a Difference in Facility Management………..

Chinese Government Recognises IFMA

For information.

As you read, you may want to relate to Singapore and South-East Asia regions on how relevant facility management is to these regions….


Press Releases

For Immediate Release
Andrea Sanchez

Date Posted: April 17, 2007


IFMA Partners with Yingbiao Human Resources Development to Deliver Education

The International Facility Management Association (IFMA) today announced formal recognition from the Occupational Skills Testing Authority (OSTA) of the Ministry of Labor and Social Security, People’s Republic of China (PRC), to provide facility management education in China. OSTA awarded IFMA the certifying document bearing the PRC’s official seal, a prerequisite for providing certifiable education. The OSTA document also signifies that the Chinese government recognizes facility management as a distinct discipline and career pursuit.

Yingbiao Human Resources Ltd., a company recognized by OSTA, will be IFMA’s contract bureau and education partner in the PRC. IFMA and Yingbiao signed a partnering agreement in Beijing in July 2006.

Preparing to enter the Chinese market was a four-year process, including several visits between North American and Chinese delegations, educators and subject-matter experts.

Initially IFMA and Yingbiao will provide a series of courses in China based on the nine core facility management competencies IFMA has identified and developed since introducing the competency-based Certified Facility Manager credential in 1993. All facility management competency courses and supporting materials have been translated from English into Chinese and adapted and customized to fit Chinese culture and business practices. Those successfully completing a course will receive a special certificate for that competency. Certificates will be written in both English and Chinese. The nine facility management competencies are: planning and project management; real estate; leadership and management; finance; operations and maintenance; quality assessment and innovation; human and environmental factors; communication; and technology.

Yingbiao also will present IFMA’s comprehensive Business of FM course at selected times and locations throughout China. The course covers all aspects of facility management and demonstrates how good facility management practices enhance the value of the organization’s physical, human and intellectual assets. It also covers how the facility function can become more visible and achieve greater recognition by all stakeholders in the enterprise—from owners, to co-workers, to customers. The Business of FM course has been tremendously successful in North America, Europe and in other parts of Asia.

“Recognition from the PRC government in Beijing is a significant milestone for IFMA and the facility management profession,” said David J. Brady, IFMA’s president and chief executive officer. “China has the world’s largest population and a robust expanding economy. There is new construction everywhere—factories, office buildings, airports, hospitals, schools and other facilities are coming online in staggering numbers. The need for facility management knowledge, training and benchmarking is commensurate with this rapid expansion. IFMA’s partnership with Yingbiao is an effective way to provide educational content and to connect facility management professionals in China with their counterparts around the world. Certified courses addressing specific needs are the best way to begin and build the relationship.”

Additionally, among other China-related responsibilities outlined in the IFMA – Yingbiao agreement, Yingbiao will administer IFMA’s Certified Facility Manager and Facility Management Professional credentials; recruit individual and corporate members for IFMA; promote the importance of facility management education and its contributions to performance; and help safeguard IFMA’s intellectual property. IFMA is the largest and most widely recognized professional association for facility management, supporting more than 18,500 members. The Association’s members are represented in 125 chapters and 15 councils in 65 countries worldwide. Globally, IFMA certifies facility managers, conducts research, provides educational programs, recognizes facility management degree and certificate programs, and produces World Workplace, the largest facility management-related conference and exposition. For more information, visit

Yingbiao, an independent legal entity in the field of education and training, is committed to the introduction and promotion of various international professional qualifications and is entrusted by the Occupational Skill Testing Authority of the Ministry of Labor and Social Security, People’s Republic of China. Yingbiao is the official examination office for Sino-British vocational qualifications and has experience with other international vocational certificates in China.


Isn’t it time that Singapore and South-East Asia region also recognise facility management?


To Your FM Success!


Making a Difference in Facility Management….

Page 1 of 212



Blk 1003 Bukit Merah Central #07-05
Singapore 159836
Phone: (65) 6100 3672