Archive for January 2009

Disagree Without Being Disagreement

Some of you may have noticed, when attending my training, that I mentioned at the start that “I tend to agree with your disagree”. That was intended to preframe that my comments and solutions are suggestions for consideration. No one FM practitioner is expert in all things. That is why I encourage networking among FM practitioners and emphasise the need and tremendious benefits of helping & sharing (pushing & pulling) one another, together everyone achieves more ( 1 + 1 = > 3).

As to disagreeing without being disagreement is something which I thought as FMers we need to learn. Especially, how we present our views will determine how we are perceived by our fellow colleagues, the internal customers and the management.

As a facility management practitioner, at times we will need to present alternative opinions and disagree with people. It comes with the job! Of course you can use the power of your position to force through an opinion through. You might win few times with these tactics (if you are in senior management position).

However, in long-term effectiveness, it depends on how you handle disagreement. In my opinion, you can do that by focusing your disagreement on the issue, not on the person with whom you are disagreeing. For example, you may make the distinction by saying something like “Kevin, I respect you and your work. However, I must disagree with this (decision, process, conclusion, etc), and this is why…..” 

In facility management, we will be far more sucessful if we do not create enemis when you disagree with people. When we create an enemy, that person may spend time, energy and perhaps using his / her influential power to retaliate.  When that happens, we will likely need to respond, zapping our time, energy, and brain cells from far more important matters.

Do not mistake being nice for being weak. As we go higher in an organisation, we will find many nice people too. Most of them got there by building relationships, not destroying them, and few would call these people weak.

Just to share this good learning as I learnt it from Bruce Hyland and Merle Yost. I thought it will be good to write on how to “Handle Challenging Facility Management Customers”, which can come in handy, with solutions / strategies in handling, so as not to be taken off guard :)

Until next time, To Your FM Success!

steven@stevenee.com

Making a Difference in Facility Management………

Admit When You Are Wrong…..and Quickly

At a recent workshop, the instructor, somehow, mentioned before ending the day that as FMers, often we may make mistakes and that’s OK. When that happens, by owning up to your mistakes, you clear the air and send an important message about RESPONSIBILITY. As I reflect, we all make mistakes, so why are people so unwilling to admit an error?

When we make a mistake, admit it. It’s important to do this at the time you realise it, while it is affecting peole. Otherwise, it looks like you’re trying to shift blame. Tell the involved party or parties what, if anything, you can and will do to correct it. If the damage is irreversible, an apology is the only recourse, so apoloise.

Let’s reflect, as facility management practitioners:

– How do we react when you realise we’ve made a mistake?

– What have been our experiences after admitting a mistake, bad or good?

– How lng does it take us to get around to admitting a mistake?

I thought that was a good lesson that I learnt that I like to share with you.

 

To Your FM Success!

steven@stevenee.com

Making a Difference in Facility Management……..

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